The Association of Credit and Collection Professionals
Playback ACA
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Topics: Marketing/Sales/PR
Professional selling has changed. A new era has emerged where more sophisticated and demanding buyers carefully guard their…
Ryan Estis
Rock Star Selling -
Topics: Operations/Management
Participants will learn how two ACA members built their consumer relations programs. Presenters will share their results,…
Jim Christensen & other panelists
Increase Results, Reduce Complaints… -
Topics: Legal/Compliance/Regulatory
The Consumer Financial Protection Bureau is one the largest new federal regulators in recent history. Hear from an insider…
John Bedard & other panelists
Regulators Abound -- Working with the… -
Topics: Operations/Management
The economy has "statistically" been expanding for nearly two years. But nobody is satisfied with 9 percent unemployment, and…
Ken Mayland
The Economy at Mid-Year: Has the Recovery Picked Up Its Tempo? -
Topics: Legal/Compliance/Regulatory
Panelists will discuss the Telephone Consumer Protection Act, including TCPA litigation trends, practical tips for…
Tim Collins, Anita Tolani
TCPA Compliance Update -
Topics: Operations/Management
This session will provide leaders with the tools to leverage innovation, business practices and cost-saving techniques to…
Bill Burchfield, Travis Miller
Effective Strategies for Maintaining a… -
Topics: Marketing/Sales/PR
The Internet, Facebook and social networking are creating new hazards for debt collectors' reputations. Learn helpful tips…
Lance Black & other panelists
The New Frontier: Managing Your… -
Topics: Health Care
Health care collection strategies have been evolving as health care provider expectations of their collection outsource…
Jim Clark & other panelists
The Evolution of the Health Care Debt… -
Topics: Technology
Interest in e-mail communication with responsible parties continues to grow. This interactive panel will provide a practical…
John Bedard & other panelists
E-mailing Responsible Parties in the Real World -
Topics: Legal/Compliance/Regulatory
Congress and the administration continue to focus on policy that affects your business. Learn how ACA is engaging on critical…
Andrew Pincus, Howard Waltzman
Making Our Case in Washington: Tackling… -
Topics: Legal/Compliance/Regulatory
This session will cover areas of compliance such as the FCRA, FDCPA (including the bona fide error defense) and TCPA, as well…
Michael Klutho & other panelists
Ask the Attorney
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